Terms and Conditions

Mellor Holdings Limited

We do not store credit card details nor do we share customer details with any 3rd parties.
Mellor Holdings Limited, Information you provide to us will only be used by us. We may collect personal information about you in order to compile our mailing list when you provide us with your personal data while using this website. We also collect information automatically about your visit to our website to allow us to monitor user preferences and to assist us in making website improvements. We may also collect personal information from you from time to time, to allow us to offer you further opportunities available through this website, at your request. We process your information in order to notify you of products and services and to carry out business related activities upon your instruction. You have the right to apply for a copy of information held by us about you in terms of the Data Protection Act 1998, as well as to have any of your information updated or corrected.

Delivery of your Order: Estimated times for deliveries and collections provided by Thai Mews are only estimates. We do not guarantee that Orders will be delivered or will be available for collection within the estimated times. By selecting to have your Order delivered, you are confirming that You will be present at the delivery address you indicated in order to receive the Order. If you are not present at the delivery address when the Order is delivered, and the Order is being delivered by Thai Mews, we will make reasonable efforts to contact you in order to determine where to leave the Order. If we are unable to contact you, we may leave the Order at a reasonable location outside, close to the delivery address. We will not be responsible for the Order (including the quality or safety of the contents of the Order when you find it) after delivering the Order. Please note that when Thai Mews is delivering the Order, we will decide whether to leave the Order outside the delivery address if you are not present

If you are dissatisfied with the quality of any Products or the service provided by us and wish to seek a refund, a proportionate price reduction or any other compensation, you should contact us directly to lodge your complaint and, where appropriate, following Mellor Holdings Limited own complaint procedures.

Mellor Holdings Limited: have adopted the Challenge 21 or Challenge 25 policy. If a member of staff believes that you look under 21 or 25 years, you will be asked to prove that you are aged over 18 years.

Tel: 01253 893618